FAQ - How Does Code Heroes Establish & Maintain Exceptional Client Communication Throughout the App Development Journey?
Code Heroes is dedicated to establishing and maintaining exceptional client communication throughout the client journey. In this blog FAQ, we explore how Code Heroes initiates communication at the beginning of a project, ensures effective and timely communication, handles bug reporting and release planning, aligns client expectations with project deliverables, and gathers client input for continuous improvement. Discover the strategies and tools Code Heroes employs to foster transparent and collaborative communication with clients, ultimately ensuring successful project outcomes.
1. How does Code Heroes initially establish communication with clients at the beginning of a project?
At the outset of every project, Code Heroes ensures seamless communication with clients by hosting an initial kick-off meeting. During this meeting, our team introduces themselves and provides an overview of the project scope, objectives, and timelines. We also take the opportunity to understand the client's specific needs, and expectations. By establishing clear lines of communication from the start, we lay a strong foundation for collaboration and ensure that all stakeholders are aligned throughout the project lifecycle.
During the first iteration, we work closely with our client to reach a deep understanding of their business and challenges, their clients and their unique needs, and lay a solid foundation for design and development to build upon.
The core objective of this initial phase is to gather as much information as is needed to plan the work into iterations.
2. How does Code Heroes ensure effective and timely communication with clients throughout the development journey? What tools or platforms does Code Heroes utilise for client communication and collaboration?
Effective communication with our clients is essential for the success of the project as it ensures that the team is aligned with the client's needs and expectations, and allows for timely identification and resolution of any issues or changes in requirements.
At Code Heroes, we ensure that we provide multiple avenues to facilitate effective communication, and we include the entire project team where appropriate.
Daily communication will be managed via a dedicated project Slack channel.
Weekly WIPs will be conducted with the Product Owner to discuss items in progress, provide relevant project updates for both parties and plan and prioritise future tasks.
Fortnightly Sprint Reviews will be conducted to demonstrate work completed for the current iteration and outline the goals for the coming iteration. We strongly encourage all stakeholders to attend these sessions.
3. How does Code Heroes handle Bug Reporting, Raising Issues and Release Planning?
Right from the beginning of the project, as soon as we have an environment ready, our aim is to deploy code every two weeks. Once the completed tickets have been demonstrated to our client at the Client Review, they will be deployed to an appropriate environment so that our client will have their App available as quickly as possible. This will happen throughout the project lifecycle whenever any development occurs.
Any package that is expected to be made publicly available will be termed a Release Candidate, and Release Candidates will need to go through User Acceptance Testing (UAT) by our client before they decide that the Candidate is ready to be released to the production environment. During UAT, there will be mechanisms in place for you to raise any remaining bugs/minor tweaks you find, which will then be prioritised alongside the existing backlog and go back into the development cycle.
4. In what ways does Code Heroes ensure that client expectations are aligned with the project deliverables, for example with new feature requests?
The way in which our two organisations will work together, alongside the transparency and frequency of communication will mean that our client always knows exactly what we are planning to work on next and will have multiple chances to discuss any potential changes in that plan with us.
You can even request to read all of the refined tickets to make sure they accurately reflect your requirements if that’s something you would like to do.
5. What feedback mechanisms does Code Heroes have in place to gather client input and improve communication for the project?
We firmly believe in the importance of regular feedback and analytics throughout the development process.
No one knows a product better than the users who interact with it regularly. By involving power users in the development process, we can gain valuable insights into the product's strengths and weaknesses and identify potential areas for improvement. We will work closely with our client to help identify power users and develop strategies for engaging them in a meaningful way throughout the development process.
By prioritising analytics early, we can make informed, data-driven decisions about the project direction, ensuring we are meeting the needs of our clients and users. Additionally, optimising the solution by identifying new data points throughout the development process which help us better understand the project's performance is critical.
Our agile development methodology enables us to have regular releases, allowing us to reprioritise our development efforts based on user needs.
An App Development Company that Values Communication and Collaboration
If you're looking to develop a highly complex custom app with a team that values clear communication and collaboration, look no further. Code Heroes specialises in creating cutting-edge apps using Flutter and the most suitable cloud backend technology for your needs.
Contact us today to start your journey toward a successful app development project with a partner who understands the importance of clear and continuous communication.